Coffee Store Lead

Join Transsion as a Coffee Store Lead in Jakarta Utara and take the helm of our vibrant café, where passion for coffee meets exceptional customer service. In this dynamic role, you will oversee daily operations, inspire a high-performing team, and uphold the high standards of our brand. With a blend of strategic vision and hands-on leadership, you will drive the café's success and create a welcoming atmosphere for our customers. Our café is not just a place to enjoy coffee; it's a community hub, and we're looking for a leader who can bring out the best in both our team and our customers.

As a Coffee Store Lead, you will be responsible for managing all aspects of the café's daily operations, from stocking the shelves to ensuring a seamless customer experience. You will work closely with our baristas and staff to maintain the highest quality of service and product. Your leadership will be key in fostering a positive and productive work environment, where every team member feels valued and motivated.

If you're a coffee enthusiast with a passion for leadership and a commitment to excellence, we invite you to apply. Bring your strategic thinking, customer service expertise, and love for coffee to Transsion and help us continue to brew success in Jakarta Utara.

📋 Tanggung Jawab Pekerjaan

• Oversee daily café operations, including inventory management and staff scheduling.
• Ensure high-quality coffee and beverage preparation using professional equipment such as espresso machines, grinders, and steam wands.
• Train and develop baristas and staff to maintain and improve service standards.
• Manage customer interactions to ensure a positive and memorable experience.
• Monitor sales performance and implement strategies to increase revenue.
• Maintain a clean and inviting café environment, including regular cleaning and restocking.
• Collaborate with the corporate office to implement and promote café-wide initiatives and promotions.
• Handle cash handling and financial transactions accurately and securely.

🎓 Kualifikasi & Syarat

• Minimum 3 years of experience in a leadership role within a café or similar environment.
• Strong knowledge of coffee brewing methods and techniques, including espresso, pour-over, and specialty drinks.
• Certification in barista training (e.g., SCA, or similar) is a plus.
• Proven ability to manage a team and motivate staff to achieve high performance.
• Excellent customer service skills with the ability to handle customer complaints and feedback professionally.
• Familiarity with POS systems and inventory management software.
• Ability to work in a fast-paced environment with the flexibility to adapt to changing demands.
• High school diploma or equivalent experience.

🛠️ Keahlian

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