E-commerce Support & Automation Assistant

Join Wing Assistant as an E-commerce Support & Automation Assistant and become a key player in driving operational efficiency for our client, European Leather Works. This role offers the opportunity to work in a dynamic, remote-friendly environment in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. You'll be part of a team that leverages cutting-edge tools like Zapier and Make to streamline processes, reducing manual workload and enhancing overall productivity.

As an E-commerce Support & Automation Assistant, you'll handle daily tasks such as managing product listings, processing orders, and providing customer support. Your work will directly impact the smooth operation of European Leather Works' e-commerce platform, ensuring a seamless shopping experience for customers. This role is perfect for someone looking to grow their skills in e-commerce, automation, and customer service.

📋 Tanggung Jawab Pekerjaan

• Manage and update product listings on e-commerce platforms like Shopify and WooCommerce.
• Process and fulfill customer orders, ensuring accurate and timely delivery.
• Provide excellent customer support, addressing inquiries and resolving issues promptly.
• Automate repetitive tasks using tools like Zapier and Make, improving operational efficiency.
• Monitor and analyze sales data to identify trends and opportunities for growth.
• Collaborate with the team to implement new automation solutions and processes.
• Ensure compliance with e-commerce best practices and regulations.
• Maintain accurate records and reports for internal and client use.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 2 years of experience in e-commerce support or a similar role.
• Proficient in using e-commerce platforms like Shopify and WooCommerce.
• Strong understanding of automation tools such as Zapier and Make.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Familiarity with data analysis tools like Google Analytics or Excel.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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