E-commerce Support & Automation Assistant
Join Wing Assistant as an E-commerce Support & Automation Assistant and become a key player in driving operational efficiency for our client, European Leather Works. This role offers the opportunity to work in a dynamic, remote-friendly environment in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung. You'll be part of a team that leverages cutting-edge tools like Zapier and Make to streamline processes, reducing manual workload and enhancing overall productivity.
As an E-commerce Support & Automation Assistant, you'll handle daily tasks such as managing product listings, processing orders, and providing customer support. Your work will directly impact the smooth operation of European Leather Works' e-commerce platform, ensuring a seamless shopping experience for customers. This role is perfect for someone looking to grow their skills in e-commerce, automation, and customer service.
📋 Tanggung Jawab Pekerjaan
- Manage and update product listings on e-commerce platforms like Shopify and WooCommerce.
- Process and fulfill customer orders, ensuring accurate and timely delivery.
- Provide excellent customer support, addressing inquiries and resolving issues promptly.
- Automate repetitive tasks using tools like Zapier and Make, improving operational efficiency.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- Collaborate with the team to implement new automation solutions and processes.
- Ensure compliance with e-commerce best practices and regulations.
- Maintain accurate records and reports for internal and client use.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Computer Science, or a related field.
- Minimum of 2 years of experience in e-commerce support or a similar role.
- Proficient in using e-commerce platforms like Shopify and WooCommerce.
- Strong understanding of automation tools such as Zapier and Make.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Familiarity with data analysis tools like Google Analytics or Excel.
- Fluency in English, both written and spoken.
🛠️ Keahlian
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