Merchant Monitoring Officer

Join Binajasa Sumber Sarana as a Merchant Monitoring Officer in Padang, Sumatera Barat, and play a pivotal role in ensuring seamless merchant operations and competitive market positioning. This contract-based opportunity offers a competitive salary of Rp 3,000,000 - Rp 3,182,000 per bulan. As a Merchant Monitoring Officer, you will be responsible for monitoring merchant performance, ensuring compliance with company policies, and driving operational excellence. Binajasa Sumber Sarana is a trusted name in the retail and distribution sector, known for its commitment to quality and customer satisfaction. With a strong focus on innovation and continuous improvement, we are dedicated to providing exceptional value to our merchants and customers alike.

In this role, you will work closely with a team of dedicated professionals, leveraging tools such as Salesforce and SAP, to track key performance indicators (KPIs) and identify areas for improvement. You will also collaborate with regional managers to ensure that merchant operations align with company goals and strategies. This is an excellent opportunity to gain valuable experience in a dynamic and fast-paced environment, with the potential for career growth and development.

📋 Tanggung Jawab Pekerjaan

• Monitor merchant performance using Salesforce and SAP to track KPIs and identify areas for improvement.
• Ensure compliance with company policies and procedures related to merchant operations.
• Collaborate with regional managers to align merchant operations with company goals and strategies.
• Conduct regular audits and reviews of merchant activities to ensure operational excellence.
• Provide regular reports and updates to senior management on merchant performance and operational issues.
• Identify and implement strategies to improve merchant performance and customer satisfaction.
• Build and maintain strong relationships with merchants to foster a collaborative and supportive environment.
• Stay up-to-date with industry trends and best practices to drive continuous improvement in merchant operations.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Minimum of 2 years of experience in a similar role within the retail or distribution sector.
• Proficient in using Salesforce and SAP for merchant monitoring and performance tracking.
• Strong analytical and problem-solving skills with the ability to interpret data and identify trends.
• Excellent communication and interpersonal skills with the ability to build and maintain strong relationships.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with industry regulations and compliance requirements.
• Ability to travel to various merchant locations as required.

🛠️ Keahlian

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